
Phone calls to companies get results.
Before calling, have a pen and paper ready to note the representative’s name and any reference numbers they provide. Consider calling during non-peak hours (typically mid-morning or mid-afternoon on weekdays) for a more focused conversation.
Tips:
- Speak clearly and maintain a friendly, respectful tone
- Thank the representative for their time and assistance
- Be patient if they need to transfer you or take time to document your request
- Customer representatives may provide alternatives, but eventually will confirm that no such product exists. Keep the conversation focused on recording consumer interest in an S&P 500 ETF that excludes Tesla and tracks the other 499 stocks
Phone numbers:
- BlackRock iShares ETFs: +1 (800) 474-2737
- M-F 8:30am-6:00pm EST
- Voicemail available
- Will direct you to send an email to contact.us@blackrock.com
- Ask that the representatives records your request for an S&P 500 ETF that excludes Tesla and tracks the other 499 stocks
- State Street Global Advisors ETF: +1 (866) 787-2257
- M-F 8:30am-5:30pm EST
- Voicemail and call-back available
- Vanguard ETF: +1 (877) 662-7447
- M-F 8:00am-8:00pm EST
- Call-back option available
- Charles Schwab: +1 (877) 519-1403
- 24/7 customer service line
- Ask to make a continuous improvement request
- Vanguard: +1 (800) 992-8327
- M-F 8:00am-8:00pm EST
- Fidelity Investments: +1 (800) 343-3548
- M-F 8:00am-8:00pm EST
- Ask for planning and guidance to speak to the investment solutions team
- 24/7 customer service
- Make a general request
- M-F 8:00am-8:00pm EST
Phone script
Introduction: “Hello! My name is [Your Name]. I hope you’re having a great day. I’m calling with a product suggestion that I believe would benefit many investors.”
Clear Request: “I’m interested in an S&P 500 ETF that specifically excludes Tesla while tracking the other 499 companies. Does your firm currently offer such a product?”
After They Confirm No Such Product Exists: “Thank you for checking. I’d like to formally request that your product development team consider creating an S&P 500 ex-Tesla ETF. Many Americans invest through S&P 500 index funds but may wish to exclude just this one company while maintaining broad market exposure.”
Provide Context: “Specialized exclusionary ETFs have already proven successful in the market. For example, the ‘ex-Fossil Fuel’ SPYX has over $1 billion in assets, and the ‘ex-Magnificent 7’ XMAG allows investors to exclude the largest tech companies. An ‘S&P 500 ex-Tesla’ ETF would serve investors seeking the efficiency of index investing with more precise exposure control.”
Request Recording: “Could you please document this product suggestion in your system? Is there a reference number or confirmation you could provide that my feedback has been recorded?”
Close Positively: “Thank you so much for taking the time to listen and record my suggestion. I appreciate your help today, and I hope you have a wonderful rest of your day!”
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